One of the distinguishing factors making GREYHAWK and its employees stand out is its approach to assignments and the working relationships with clients. The following rules are just one element that illustrate our corporate identity and our approach to providing services on each and every assignment.
1. Eliminate negative thinking and the "no" word from your vocabulary. Find reasons how to make things work rather than finding reasons why they won’t. Be positive, write positively.
2. We, like our clients, are business people too. Learn their business and understand the financial consequences of our actions. and recommendations. Give clients options and tell them which option is recommended for them and why – put some skin in the game.
3. Return phone calls promptly and be available to our clients. We are in a service business and if we don’t respond to our clients they may go elsewhere. If you are unavailable, make sure someone else is designated on your behalf.
4. Identify solutions to problems and facilitate their early implementation. Be proactive and provide value by saving money and/or time. Do not be afraid of getting involved and delivering the truth (good or bad news) - communication is essential to decision making. We’re leaders.
5. Integrity is crucial and the lifeblood of our being. Be a role model. Approach our external clients with the same degree of integrity as we practice with our internal clients. Make sure you can rest comfortably at night knowing that you always “did the right thing.”
6. Practice diversity and know all of our practice areas. Avoid having people think of you as just a "consultant" or just another "field person." Get involved in professional development – invite your clients.
7. Remember GREYHAWK’s rule of providing value to our clients — anticipate results: know that the cost/benefit ratio of what we’re doing may dictate that every task started need not be completed. Make sure everyone knows this.
8. Be enthusiastic and be a team player with our clients - make the coffee! There is nothing wrong with liking your job and letting people know it. Recruit people who share our values.
9. Keep things in perspective and stay focused on what is truly important to you and your client. It’s not about us!
10.Time is the most valuable asset. Give brief, useful answers and get to the point. Don’t shoot the breeze with people; you have something better to do. If you don’t, question why not.
